Security and data
Security and data: what we can show you.
This page lists what is in the product today, quoted from the feature reference, and the company behind it. We do not list what is not.
01 —Logins and roles
Everyone in the office and every cleaner signs in as themselves, so the logs below carry a name.
- Office
Invite office users as Admin or Staff, each with their own login.
- Service area
Staff can be limited to a service area when locations are enabled
- Cleaners
Sign in with the email you created or they registered with
- What cleaners see
Show Booking Price, Show Provider Payment, Show Customer Email, Show Customer Telephone and Show Own Rating
02 —Card payments
Cards are saved and charged through a Stripe account that belongs to you, not to Cleaning Operator.
- Stripe
Connects your Stripe account so customers can save cards and you can charge them.
- Modes
Enable Stripe Payments on/off, and Stripe Mode of Test or Live
- Check
Test Connection confirms Stripe is working
03 —Messaging and calls
Texts and calls run on your own Twilio account, and every email and text sent is logged.
- Twilio
Connect Twilio under Settings → Integrations → Twilio
- Logs
Email Log and SMS Log show what was sent, to whom and when.
- Opt-outs
Opted-out customers are skipped even if the template is on
- Call recording
Settings → Voice Settings: call recording set to Always, On demand or Disabled
04 —Records and audit
What changed, who changed it and when, kept on the booking rather than in anyone's memory.
- Booking changes
An audit trail of booking edits: who changed what and when.
- Timestamp and user
Each entry has a timestamp and a user
- Timelogs
Approve, reject or escalate a timelog; approved and rejected logs lock
- Terms
Acceptance is recorded on the booking
- Calls
Settings → Voice Settings: call recording set to Always, On demand or Disabled
05 —Your data
Exports on every plan, a full data export on the top plan, and no lock-in contract.
- Bookings
Bookings → Export
- Timelogs
Export timelogs as CSV from Bookings → Timelogs → Export
- Data export
Data export is included on the Enterprise plan.
- Cancel
Yes. Cancel anytime from billing. There is no lock-in contract.
06 —The company
UK company. Every line here can be checked at Companies House.
- Operated by
- Cleaning Operator Ltd
- Registered in
- England and Wales
- Company number
- 16694366
- Registered office
- 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Governing law
- England and Wales
Card payments run through Stripe and SMS and calls run through Twilio, on accounts you own. Hosting providers are listed in the privacy policy.
How personal data is handled is set out in the privacy policy; the subscription itself is governed by the terms of service.
Questions for procurement
If your checklist asks for something that is not on this page, email us and we will answer in writing. We will not say yes to anything we cannot show you in the product.
Start today
Check every line of this page in the product.
Load your own services and a handful of cleaners on the trial and open the logs, roles and exports yourself.
14-day free trial on every plan. Cancel anytime, no lock-in contract.